At Sports Merch SA, we want to ensure you are completely satisfied with your kit. Please review our return and refund guidelines below before placing your order.
1. SIZE & ITEM EXCHANGES
• Fits may vary depending on the kit style (e.g., Player Version vs. Fan Version).
• If you are unsure about your size, we recommend ordering one size up for a comfortable fit or contacting us on WhatsApp (+27 66 248 3294) for advice before ordering.
• Size exchanges are accepted within 7 days of the date you receive your parcel (verified via courier delivery timestamp), provided the jersey is unworn, unwashed, and has all original tags intact.
• The customer is responsible for courier charges (both returning the item and shipping the replacement size).
2. DEFECTIVE OR INCORRECT ITEMS
• Please inspect your parcel immediately upon arrival.
• If you receive a damaged, defective, or incorrect item, notify us on WhatsApp (+27 66 248 3294) within 48 hours of receiving your parcel.
• Provide your Order ID along with clear photos or video proof of the issue.
• Once verified, we will arrange a replacement at no extra cost to you.
3. CUSTOMIZED KITS
• Jerseys customized with personal names, custom numbers, or special badges cannot be returned, exchanged, or refunded unless a printing error was made on our end.
4. REFUNDS
• Because we operate via manual EFT, cash refunds are only issued if an item is out of stock or if a defective kit cannot be replaced.
• Approved refunds will be paid via EFT to your nominated bank account within 2–3 business days after inspection.
5. HOW TO INITIATE A RETURN
Contact our team directly via WhatsApp (+27 66 248 3294) or email info@sportsmerchsa.co.za with your Order ID to start the exchange process.